CITIZEN'S CHARTER
 
  • A Brief Statement regarding the concerned service/Business Transacted

    The Bhakra Beas Management Board (BBMB) has been constituted under Section 79(1) read with 80(6) of the Punjab Re-organisation Act, 1966 for the administration, maintenance and operation of works of Bhakra Nangal and Beas Projects. The functions ofthe Board are to regulate the supply of Sutlej. Ravi. Beas water to the States of Punjab, Haryana, Rajasthan, Delhi & Chandigarh(Union Territory) & to distribute power from Bhakra Nangal & Beas Projects to the States of Punjab, Haryana, Rajasthan, Himachal Pradesh & Chandigarh (UT). Besides this, a cost effective steps for additional power generation are being carried out through Renovation, Modernization & Uprating of old Hydel Machines 

    Bhakra Beas Management Board also provides and performs Engineering & related technical and consultancy services in various fields of Hydro Electric Power & Irrigation Projects and to carry on all kind of business related thereto either independently or as a joint venture with any Central/State/Public Undertaking(s) or Establishment(s) under the administrative control of Ministry of Power or as a joint venture with any other Agency/Organization with the approval of Government of India.



  • Our Staff

    1

    Chairman, BBMB, Madhya Marg,
    Sector 19-B, Chandigarh.
    Tel.No.: 0172-5011759
    Fax.No.:0172-5011759
    E-mail: cman@bbmb.chd.nic.in

    Chief Executive of the Board

    2

    Chief Engineer/Bhakra Dam, BBMB Nangal Township, District Ropar (Punjab).
    Tel No. 01887-223001 
    Fax No. 01887-223801
    E-mail: cebhd@bbmb.nic.in

    Incharge of the Bhakra Dam and the appurtenant works.
    3

    Chief Engineer/ Generation, BBMB Nangal Township, District Ropar (Punjab) 
    Tel No. 01887-223355 
    Fax No.01887-223307
    E-mail: cegen@bbmb.nic.in

    Incharge of Bhakra Power Houses, Ganguwal & Kotla Power Houses and Pong Power House at Talwara.
    4

    Chief Engineer/ Beas Dam, Talwara,
    District Hoshiarpur, Punjab. 
    Tel No.  01883-237131 
    Fax No. 01883-237233
    E-mail:  cebdt@bbmb.nic.in

    Incharge of the Beas Dam and their appurtenant works.
    5

    Chief Engineer/ Beas Sutlej Link, Sundernagar, District Mandi (H.P.) 
    Tel No.  01907-262333 
    Fax No. 01907-262371
    E-mail:  cebsl@bbmb.nic.in

    Incharge of the Pandoh Dam at Pandoh,  District Mandi (HP), Civil Works of the BSL Project at Sundernagar, Hydel Channel at Sundernagar and Civil Works related to BSL Project at Slapper, District Mandi (HP).
    6

    Chief-Engineer/ System Operation,
    BBMB, Sector 28, Chandigarh.
    Tel No. 0172-2653660
    Fax No. 0172-2659204
    E-mail: ceso@bbmb.nic.in

     

    Incharge of Dehar Power House, Slapper, District Mandi, H.P., regulation of power generated in BBMB power houses amongst the participating States of Punjab, Haryana, Rajasthan, Himachal Pradesh and UT Chandigarh and State Load Despatch Centre (SLDC), Planning & Design of Power Plants & Procurement.
    7

    Chief Engineer/ Transmission System, 
    Sector 28, Chandigarh.
    Tel No. 0172-2654590
    Fax No.0172-2654590
    E-mail: cets@bbmb.nic.in

     

    Incharge of the whole transmission net work under the control of the BBMB including the sub-stations at Jamalpur (Ludhiana), Jalandhar, Sangrur, Barnala, Dhulkot(Ambala), Charkhi Dadri, Kurukshetra, Jagadhari, Panipat, Hisar, Bhiwani, Ballabgarh, Delhi, Samyapur, Narela and Chandigarh.
    8

    Financial Adviser & Chief Accounts Officer, Sector 19-B, Madhya Marg, Chandigarh.
    Tel.No: 0172-5011757                     Fax No.0172-5011757
    E.mail:fa@bbmb.nic.in

    Incharge of the Finance and Accounts Wing of the Board & is maintaining all accounts of receipts & expenditure of the Board relating to both Irrigation & Power Wing.
    9

    Secretary, BBMB,BBMB Sectt., 
    Sector 19-B, Madhya Marg, Chandigarh.
    Tel.No.: 0172-5011759
    Fax.No.:0172-5011759
    E.mail:  secy@bbmb.nic.in

    The Nodal officer for all administrative matters.



  • Board’s Vision & Mission

    Vision:

    Bhakra Beas Management Board’s vision is to lead & be a trend setter in Power Sector in establishing high standards in operation, maintenance, renovation & modernization of Hydel Projects, Transmission, Canal System & to exploit new Hydro Power Potential to optimally utilize the existing infrastructure & resources.

    Mission:

    The  mission of the Board is to keep our systems running efficiently at the minimum cost.


  • Commitment to Standards

    The electricity generated in the Bhakra Beas Management Board Power Houses and the water  available in the dams under the control of Bhakra Beas Management Board is distributed amongst the States of Punjab, Haryana, Rajasthan, Himachal Pradesh& UT Chandigarh as per their agreed share.  The  water  releases & generation are decided by the Interstate Technical Committee in its meeting every month.

    Cost effective inventory management, timely preventive maintenance, optimum utilization of human resources and adoption of innovative techniques have made it possible to achieve significant reduction in downtime for maintenance of the generating machines, thus assuring higher plant availability.

    The availability of transmission lines of BBMB is also more than 98%.

    The integrated operation of Multi-purpose reservoirs is an intricate and delicate function, especially due to conflicting demands of irrigation and power by the Partner States. The divergent views are not only confined to irrigation  releases vis-à-vis power releases but there are also varying views regarding the irrigation releases amongst the Partner States.

    The objectives to be achieved for operation of reservoirs are:-

    -                     Filling up the reservoirs to their Maximum Water Levels at the end of filling period after meeting the full requirements of paddy, maize and other Kharif Crops and ensure better availability of water during the Rabi Crop period.

    -                     Maximising generation to avoid spilling of water without generation in case the inflows are high.

    -                     Resorting to controlled spilling without causing floods. Maximising generation in case of apprehension of floods during the later period i.e. reservoirs are not allowed to get filled up quickly midst heavy monsoon period to obviate the difficulties in flood routing when the water level in the reservoir is at a higher elevation.

    The Bhakra Beas Management Board is endowed with a large repertoire of highly skilled man power and a vast infrastructure, attained during the constructions of gigantic  Bhakra Nangal and Beas Projects. This highly qualified and motivated workforce has further sharpened its skilled at operation and maintenance jobs being carried out in an impeccable manner since the completion of these projects.
  • Statement of services provided to each client & spelling out standards of service

    Details/types of clients :

    Irrigation Departments of Punjab, Haryana, Rajasthan, Delhi Jal Board and National Fertilizer Corporation, Nangal for supply of water.

    Punjab State Electricity Board, Haryana Vidyut Prasaran Nigam, Rajasthan Rajya Vidyut Prasaran Nigam, H.P.State Electricity Board, Power Department UT Chandigarh and National Fertilizer Corporation Nangal for supply of power.

    Functions :

    The functions of the Board are to regulate the supply of Satlej. Ravi. Beas water to the States of Punjab, Haryana, Rajasthan, Delhi & Chandigarh  (Union Territory) & to  distribute power from Bhakra Nangal & Beas Projects to the States of Punjab, Haryana, Rajasthan, Himachal Pradesh & Chandigarh (UT).  Besides this, a cost effective steps for additional power generation are being carried out through Renovation, Modernization & Uprating of old Hydel Machines.

    Bhakra Beas Management Board also provides and performs Engineering & related technical and consultancy services in various fields of Hydro Electric Power & Irrigation Projects and to carry on all kind of business related thereto either independently or as a joint venture with any Central/State/Public Undertaking(s) or Establishment(s) under the administrative control of Ministry of Power or as a joint venture with any other Agency/Organization with the approval of Government of India.



  • Access to information regarding Procedures/ instructions/ Suggestions /cost /charges etc.

    Details & information on the activities of the Board as well as service offered is available  at BBMB Website www.bbmb.gov.in and Central Power Sector Units Net Website.  

    Bhakra Beas Management Board publishes details of its performance in Annual Administrative Report every year which is available in Board’s Secretariat, Sector 19-B, Chandigarh.  

    Similarly, procedures/instructions/suggestions/costs/charges are also available in Board’s Secretariat as well as with the officers detailed in para-II.  

    Bhakra Beas Management Board has commissioned a WAN (Leased Line Link) with the Ministry of Power under the Central Power Sector Units (CPSU) Net Website and the following reports in respect of Bhakra Beas Management Board are being updated regularly every month:-  

    i)                  Energy Generation at BBMB :-

               a)     Target Vs. Actual  
              

    ii)               Allocation/Drawl of Energy by Partner State Electricity Boards.

    iii)             Outstanding Dues against Partner State Electricity Boards.

    iv)             Status of Renovation & Modernization of Power Houses.

    Daily data in respect of Bhakra Beas Management Board generation,reservoir levels etc. is being made available on the Website “www.bbmb.gov.in”on which the details regarding the Consultancy Services provided by Bhakra Beas Management Board are also available. .

    Bhakra Beas Management Board has also set up State of the Art Computerised System Load Despatch Centre under Unified Scheme of Power Grid for real time monitoring of grid & other crucial parameters. This system shall improve the grid security, reduce system restoration time after disruptions, optimize generation & despatch of energy, reduce line losses & improve the life of electrical  equipment etc.



  • Expectation from clients/citizens

    Supply of water as per the decisions taken in Technical Committee of BBMB which is held every month and where releases of water are decided. Generation & Transmission of power as per the schedule decided by the National Regional Load Dispatch Centre keeping in view the constraints of releases of water for irrigation purposes. 

    This Organization is not involved directly with the Members of the public.

  • Time Frame

    There is no direct public interface as such.  However, the following time frame has been kept for attending to references received:-
    (i) Acknowledgement Within two weeks from the receipt of representation.
    (ii) Interim reply Within one month.
    (iii) Final disposal Within three months.



  • Quality of services with reference to the courtesy & helpfulness of the Staff.

    All individuals/group of persons & employees can seek appointment with Chairman, BBMB and Heads of Department for removal of their grievances.


  • Keeping you informed

    (i) What information do you need?
    Any grievance regarding the functioning of the Board or disruption of water & power supply system of BBMB.
    (ii) How to obtain it?
    The information can be sent to the Chief Engineer concerned  and/ or to the Chairman, BBMB through letters, telephone, fax message, E-mail and Internet.



  • If things go wrong

    (i) What could go wrong ?
    Any thing which could disrupt supply of electricity & water to the participating States through net work under the control of BBMB. Some examples are – breach in hydel channel, collapse of transmission tower, snapping of conductor, increase in sag of transmission line. For hydel channel/dam etc. the Chief Engineers at Sr.No.2, 4, 5 (item II above) may be contacted in Bhakra-Nangal, Talwara and Sundernagar areas respectively. For transmission system, Chief Engineer/ Transmission at Sr.No.7 (item II) above may be  contacted at any time.
    (ii) Whom to contact ?
    To contact the concerned Chief Engineer and/ or the Secretary, Board.  
    (iii) What to expect to set it right ? BBMB Authorities to decide depending on the situation.


  • Details of Grievance redress Mechanism & how to access the Same.

    Special Secretary, Bhakra Beas Management Board has been designated as Director/Grievances for Bhakra Beas Management Board as a whole. Every employee has a right to approach Special Secretary at address given below to settle grievances, if any:

    Special Secretaty BBMB,
    Madhya Marg, Sector -19-B,
    Chandigarh.

    Telephone No : 0172-2548571
    Fax No            : 0172-2549857
    E-Mail              : splsecy@bbmb.nic.in


  • Performance Audit by an outside Agency.

    The performance/accounts of BBMB are audited by the Comptroller & Auditor General of India.


  • Review of the Charter.

    The performance of the Charter shall be reviewed in April each year based on experience gained in previous year.


  • The level at which the charter has been approved.

    The charter has been approved at the level of Chairman, Bhakra Beas Management Board. 


  • In case non-fulfillment of the Commitment.

    Contact concerned Chief Engineer and / or the Chief Executive of the Board i.e. Chairman of the BBMB, as per addresses given under Para-II above.


  • Periodicity of Meetings.

    The Board meeting is held once in every quarter.

     The technical committee of BBMB, which decides the releases of water, meets every month.

     The main decisions of the Board are available in the Annual Report available with the Secretary, BBMB, Chandigarh - Sr.No.9 (item II)


  • Nodal Officer.

    Special Secretaty BBMB,
    Madhya Marg, Sector -19-B,
    Chandigarh.

    Telephone No : 0172-5011761
    Fax No            : 0172-5011761
    E-Mail              : splsecy@bbmb.nic.in



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